Order Tracking

Order Tracking – Treasures & Junk Antique Mall

Welcome to Treasures & Junk Antique Mall. We are dedicated to providing excellent customer service and a secure shopping experience for every customer. Our team is committed to helping you with questions about antique products, orders, shipping, returns, and general support.

How to Track Your Order

After your order ships, you will receive a shipping confirmation email containing:

  • Your order number
  • Shipping carrier information
  • Tracking number
  • Estimated delivery date

You can use the tracking number provided to monitor your shipment directly through the carrier's website.

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed before 5:00 PM PST on business days are generally processed the same day.
  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Estimated Delivery Time

Standard shipping within the United States generally takes 3–7 business days after shipment.

Please note that delivery times may vary due to:

  • Carrier delays
  • Weather conditions
  • Holiday shipping volume
  • Remote delivery locations
  • Incorrect shipping information

Tracking Updates

Tracking information may take 24–48 hours to update after the package has been shipped. If your tracking status has not updated after this period, please contact the shipping carrier or our Customer Care team for assistance.

Lost or Delayed Packages

If your package appears delayed, lost, or marked as delivered but not received, please contact us as soon as possible. We will work with the shipping carrier to help investigate the issue.

Please note that Treasures & Junk Antique Mall is not responsible for carrier-related delays or stolen packages after confirmed delivery.

Antique & Vintage Product Information

Treasures & Junk Antique Mall specializes in antique, vintage, collectible, and one-of-a-kind items. Due to the age and unique nature of antique products, items may include:

  • Minor wear or imperfections
  • Patina and aging marks
  • Variations in texture or color
  • Historical signs of use

These characteristics are considered part of the authenticity and charm of antique merchandise and are not considered defects. We make every effort to accurately describe and photograph all items before listing them for sale.

Shipping Support

If you need help with shipping or delivery, we can assist with:

  • Tracking updates
  • Shipping confirmations
  • Delivery delays
  • Address corrections
  • Damaged shipment claims

Returns & Refund Assistance

Customer satisfaction is important to us. If you experience an issue with your order, please contact us promptly. For damaged or incorrect items, customers should contact us within 48 hours of delivery and provide clear photos of the item and packaging when applicable.

Additional details can be found in our Return & Refund Policy.

Secure Shopping Commitment

We are committed to helping provide a safe and secure shopping experience. Our website uses standard security measures designed to help protect customer information during browsing, checkout, and payment processing.

Customer Satisfaction Commitment

At Treasures & Junk Antique Mall, we value every customer and appreciate your support of antique and vintage collections. We are committed to:

  • Friendly and professional service
  • Reliable communication
  • Honest product representation
  • Secure packaging practices
  • A positive shopping experience

Contact Information

Customer Support Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (PST)
  • Saturday: 10:00 AM – 4:00 PM (PST)
  • Sunday: Closed

We strive to respond to all customer inquiries within 24–48 business hours. For faster assistance, please include your order number and full name when contacting us about an existing order.