Customer Care

 

At Treasures & Junk Antique Mall, customer satisfaction is important to us. We are committed to providing quality service, secure shopping, and reliable support for every customer. Whether you need help with an order, shipping information, product details, or returns, our Customer Care team is here to assist you.

Contact Information

Treasures & Junk Antique Mall
215 S San Antonio Ave
Ontario, CA 91762 USA

Phone: +1 (909) 983-3300
Email: support@Treasures&JunkAntiqueMall.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday & Holidays: Closed

We aim to respond to all inquiries within 24–48 business hours.

Order Assistance

Our Customer Care team can help with:

  • Order status updates
  • Shipping and tracking questions
  • Product availability
  • Payment concerns
  • Order modifications or cancellations
  • Return and refund requests

When contacting us about an order, please include:

  • Your full name
  • Order number
  • Product name
  • A brief description of your issue

This helps us provide faster and more accurate support.

Product Information

Treasures & Junk Antique Mall specializes in antique, vintage, collectible, and one-of-a-kind products.

Because many items are antique or pre-owned, products may naturally include:

  • Age-related wear
  • Patina
  • Minor imperfections
  • Historical markings
  • Variations in color or texture

These characteristics are considered part of the authenticity and charm of antique merchandise.

We strive to provide clear descriptions and accurate product images so customers can shop with confidence.

Shipping Support

If you need assistance with shipping or delivery, our team can help with:

  • Tracking information
  • Shipping delays
  • Damaged packages
  • Delivery concerns
  • Address correction requests

Please note that shipping carriers may occasionally experience delays beyond our control.

Returns & Refunds

If you experience any issue with your purchase, we encourage you to contact us as soon as possible.

For damaged, incorrect, or defective items, customers should notify us within 48 hours of delivery and provide supporting photos when applicable.

Return eligibility and refund conditions are outlined in our Return & Refund Policy.

Secure Shopping Commitment

We are committed to maintaining a secure shopping environment for our customers.

Our website is designed to help protect customer information during browsing, checkout, and payment processing.

Customer Satisfaction

At Treasures & Junk Antique Mall, we value every customer and appreciate your support of antique and vintage collections.

We are dedicated to providing:

  • Friendly customer service
  • Reliable communication
  • Safe packaging practices
  • Honest product representation
  • A positive shopping experience

Contact Us

For any questions or support requests, please contact:

Treasures & Junk Antique Mall
215 S San Antonio Ave
Ontario, CA 91762 USA

Phone: +1 (909) 983-3300
Email: support@Treasures&JunkAntiqueMall.com